Terms and Conditions

These Terms and Conditions of Use constitute your contract with Atelier Wolff, LLC. Please read carefully.

The following Term of Use (“Terms”) set the terms governing your use of the content , services and functionality found at http://www.atelierwolff.com (the “Website”) owned and operated by Atelier Wolff LLC, a California Limited Liability Company (“Company”, “us”, “our” or “we”) and the purchase of products (“Products”) from the Website. Please read these Terms of Use carefully before you use this Website. Your use of this Website, including purchase of our Products, confirms your agreement to be bound by our Terms of Use and our Privacy Policy. Additionally, our Website is intended for use solely for users aged 18 years and older. By using this Website, you represent that you are aged 18 years or older. If you do not agree to our Terms of Use and our Privacy Policy, you may not access or use the Website.

We may revise and update these Terms of Use at any time. All changes are effective immediately when we post them and apply at that time to access to, and use of, the Website. Each use of the Website constitutes your agreement to the revised and updated Terms of Use. Please check this page for changes from time to time as they are binding to you.

Use of your personal information submitted to or via the Website, by telephone or in person, is governed by our Privacy Policy, which is located at http://www.atelierwolff.com/pages/privacy, and is incorporated herein by this reference.

General Terms of Sale

Prices

All prices on the Website are shown in United States dollars and are exclusive of sales tax and shipping and handling costs. We reserve the right to modify prices of Products shown on the Website at any time without prior notice. You will be charged the price displayed on the Website at the time of order, subject to the products ordered being available and being accurately priced and described. We reserve the right to cancel or reject an order for any reason, including but not limited to, the Product is not available, is incorrectly priced or incorrectly described.

Product Availability

All Products listed on the Website are offered for sale subject to availability. We will not be liable for the lack of availability of any Product and reserve the right to change the Products on the Website at any time without notice. Details about Product availability will be provided when you place your order, however errors may occur. In the case where a Product may not be available after you have placed your order, you will be contacted by email or by telephone and you will be either invited to select another Product as a substitute or cancel your order. If you do not select either option then we may at our sole discretion cancel your order.

Payment

Payment is due upon placement of your order, and all orders are payable in US dollars. Credit cards are the only method of payment accepted on the Website and the following cards are accepted: Visa®, Mastercard®, American Express® and PayPal. Credits and/or gift certificates issued by the Company are not accepted for payment for any Product ordered on the Website. When you make payment by credit card you will be offered the option for us to retain your credit card information to make future purchases easier. The retention of your personal data is subject to our Privacy Policy.

All payments for purchases from the Website are subject to authorization checks from your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. We also conduct a routine pre-authorization check on your card and Products will not be shipped until pre-authorization has been successfully completed. Note that it is possible that your card issuer may charge you a handling or processing fee, and that fee/s is your sole responsibility. 

Your order will only be shipped when we have verified your payment method and received authorization to process your payment method. Your credit card will be charged when you place your order.

Shipping 

Products purchased via the Website may only be shipped to a physical street address. We do not ship orders to P.O. boxes or to APO/FPO/DPO locations. 

Products within the same order must be shipped to the same address and cannot ship to multiple addresses.

Domestic

All domestic orders are shipped fully insured by UPS or FedEx 2nd Day Air or overnight for a fee. It is not possible to specify an exact time deliveries will take place, deliveries generally take place Monday to Friday, excluding bank and public holidays, approximately between the hours of 8am and 6pm. All orders require an adult signature on delivery and the posted shipping timeframe may vary from Product to Product. The posted shipping timeframe is contingent upon credit card approval and may be delayed should there be difficulties in obtaining authorization.

International

We do not ship outside of the continental United States of America. However we will consider international shipping on a case by case basis. Please contact us for international shipping rates at concierge@atelierwolff.com. (All international orders would therefore be subject to shipping charges, taxes, customs, duties and fees based upon the Product/s ordered. The recipient of the order would be the importer of record in the destination country and is responsible for all import duties, fees and taxes at customs.) 

Product Specifications

We make reasonable effort to ensure that our Products are accurately priced and displayed on our Website. However, Product information is included as a guide and photographs are illustrative. Variations between the Products and their photographs may occur due to technical limitations in color reproduction or image quality on your computer or mobile device and we cannot guarantee that your device will accurately display the true colors or other details of the Product/s you are purchasing. If you have questions about a Product, please contact us at concierge@atelierwolff.com before placing your order and we are happy to answer any questions, provide additional images if requested. However, we are not liable for any inaccuracies or errors in prices and the photographs or other graphical representations of the Products.

Returns and Refunds

Except for any Products designated on the Website as non-returnable, we will consider any Product for return for credit or exchange within 7 days of delivery. Only Products ordered online through the Website are eligible for return for credit or exchange. Any product purchased from a third party is not eligible for return for credit or exchange. All returned Products will be subject to a quality control inspection, and all Products must be in their original packaging, intact and free from any damage or alteration from their original form. The original receipt of purchase must accompany the returned Products. We reserve the right, at our sole discretion, to refuse to accept a Product/s for return for credit or exchange if it is determined to be damaged or altered. 

All bespoke or custom orders are deemed non-returnable, as are all Products altered or modified at the customer’s request. ALL SALES ARE FINAL AFTER SEVEN (7) DAYS FROM DELIVERY.

To request a return, email concierge@atelierwolff.com , or telephone us at +1 650 248 3543 to request a “Return Merchandise Authorization” or “RMA” number before shipping your Product. No return will be processed without an RMA. Once we have authorized your return request, you will receive a pre-paid shipping label and shipping instructions. Please ship according to the instructions. Failure to ship according to the instructions will result in invalidation of insurance and you will be liable and responsible to Atelier Wolff for the full insured value of the Product in event of loss or theft. If you choose to ship using your own label, you will be responsible for all shipping and handling charges and you assume all the risk of loss or theft during shipment, so we suggest you fully insure and have proof of shipment and delivery. Refunds for credit or exchange are processed approximately within 14 days of us receiving shipment. In the event you choose to ship using our pre-paid shipping label, the cost of the shipping will be deducted from the refund for credit or exchange amount.

Note: we do not offer refunds, whether back to the same payment method you used to make the original purchase, or to any other credit card, or by check or cash payment or any other means of payment. 

Limited Warranty

We warrant that the Products purchased from the Website will be free from defects in workmanship. Our responsibility for defective Products is limited to repair, replacement or refund for credit or exchange as set forth in this warranty statement. This limited warranty statement gives you specific legal rights which may vary from state to state. In order to preserve this limited warranty, only Atelier Wolff can modify, repair or otherwise work on your Product. 

Warranty Exclusions

This limited warranty does not cover any damages due to: transportation, storage, incorrect or improper use, alteration, modification, unauthorized repair, failure to follow product instructions or perform any preventative maintenance, normal wear and tear, external causes such as accidents, or other events or accidents beyond our reasonable control. 

Warranty Remedies

To obtain warranty service, call +1 650 248 3543 or email concierge@atelierwolff.com to obtain an RMA number. No warranty service will be provided without an RMA number.

Limitation of Liability

The remedies described above are your sole and exclusive remedies and our entire obligation and liability for any breach of this limited warranty. Our liability under no circumstances will exceed the actual amount paid by you for the Product that you purchased through the Website, nor will we under any circumstances be liable for any diminution in value, costs of replacement of goods or services, consequential or incidental damages, punitive damages or losses, whether direct or indirect.

Goods Not for Resale or Export

You represent and warrant that you are purchasing the Product from the Website for your own personal or household use and not for resale or export.

General Legal Terms

Eligibility

Our Website is intended for use solely for users aged 18 years and older. By using this Website, you represent that you are aged 18 years or older.

Non-Commercial Use

You may only use this Website for non-commercial use and in accordance with these Terms of Use. Further, you will agree that you will only use this Website in a lawful manner, and in a way that might not damage our name or reputation.  You will not create links to this Website from any other website; you will not scrape or store content of the Website on a server or any other storage device; you will not remove or modify any content of the Website or interfere with the original functioning of the Website or its hosting servers.

Links from the Website

If the Website provides links to third party websites, they are provided for your convenience only. We have no control over the content or resources of those sites and accept no responsibility from them or any loss or damage that may arise from your use of them. If you decide to access any of the third party links available on this Website, you do so entirely at your own risk and are subject to the terms and conditions of use of those third parties.

Content

We may change the content and format of the Website from time to time at our sole discretion.

Risk

Your use of the Website and associated services is at your sole risk. We make or give no representation or warranty as to the accuracy, completeness, correctness, reliability, quality, integrity, fitness for purpose or currency of any content on the Website, and to the fullest extent permitted by law, all implied warranties, conditions or any other terms of any kind are hereby excluded and we accept no liability or loss or damage of any kind incurred as a result of you or anyone else using the Website or relying on its content. Moreover, we cannot and do not guarantee that any content on this Website will be free from viruses or other code that may contain malicious, contaminating or damaging elements. It is your responsibility to install any and all appropriate IT security safeguards to meet your requirements as to the safety and reliability or Website content. 

Intellectual Property

All intellectual property rights in any content in the Website, including texts, photographs and other images, graphics, videos, sound, trademarks and logos owned by the Company and its licensors. Except as expressly set out below, nothing in these Terms gives you any rights in respect of any intellectual property and you acknowledge that you do not acquire any ownership or any other rights by utilizing the Website and/or the services. Further, you agree that you will not use or display any intellectual property of the Company. 

The Website and its content (“Content”) are copyrighted, and as such copyrights are owned by the Company.  You are permitted to view, print and/or distribute the Content in hard copy from this Website provided that (a) you use the Content for your personal, non-commercial use only, (b) your use of the Content is not contrary to the Company’s interests, (c) you do not copy, use or place any Content on any network or other website for any purpose other than is contemplated by these Terms, (d) you do not change, modify, alter or create derivative works of the Content and (e) you include our copyright notice on all such Content as follows: Copyright 2026 Atelier Wolff, LLC. All rights reserved.

Disclaimer

The Website may be unavailable from time to time for various reasons, including but not limited to, maintenance or malfunction of computer equipment. We assume no responsibility for delays, interruptions, defects, errors, omissions or deletions arising from, or related to, in any way to communications line failure, operation or transmission, or the alteration, theft, destruction, unauthorized access of or to user communications. Nor are we responsible for any technical or non-technical problems or malfunction associated with any hosting services, computer systems, servers or providers, telephone networks or services, computer or mobile phone equipment, software, failure of software due to internet congestion or technical problems, or in connection with the Website or services, including injury or damage to you or any other person’s computer, mobile phone, other hardware or software, related to or resulting from use of our Website or services. The internet may be subject to security breaches and the Company is not responsible for any resulting damage to any person’s computer or other hardware or software from any security breach, or from any virus, bugs, tampering, unauthorized intervention, fraud, error, omission, interruption, deletion, defect, delay in operation or transmission, computer line failure or any other technical failure or malfunction. The Company makes no representation or warranty whatsoever regarding the accuracy, completeness, currency, or adequacy of any information, facts, views, opinions, statements, pricing, or recommendations contained on the Website. Reference to any product, process, service or publication of any third party by tradename, domain name, trademark, service mark, logo, manufacturer or otherwise does not constitute or imply endorsement or recommendation by the Company.

No Warranty

The Company makes no warranty whatsoever regarding the suitability, functionality, availability or operation of the Website and/or its services. To the extent permitted by governing law, the Website and its services are provided on an “as is” basis, “with all faults” and “as available” and without warranties of any kind either express or implied, including, without limitation, warranties of title, merchantability, fitness for a particular purpose/s, non-infringement or those arising by statute or otherwise in law by a course of dealing or usage of trade. TO the fullest extent permissible pursuant to applicable to law, the Company disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Company does not warrant that availability of the Website or that the functions contained in the services will be uninterrupted or error-free, that defects will be corrected, that the services or the hosting server/s will be free of viruses or other harmful components, or that the Website, services or server/s do not violate the intellectual property rights of any person or entity. The Company makes no representation or warranty that the Website or services or Products obtained through the Website will otherwise meet your needs or expectations. 

Limitation of Liability

In no event will the Company, its affiliates or their licensors, service providers, agents, officers or directors be liable for damages of any kind under any legal theory, arising out of in connection with your use, or inability to use, the Website, any websites linked to it, any content on the Website or such other websites or any services or Products obtained through the Website or such other websites, including any direct, indirect, special, incidental, consequential, punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. The foregoing does not affect any liability which cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify, defend and hold harmless the Company, its affiliates, licensors and service providers and its and their respective officers, directors, managers, members, employees, attorneys, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) arising out of your violating these Terms of Use, or your use of the Website, including but no limited to, any use of the Website’s content, services and Products.

Choice of Law and Forum

These Terms of Use shall be governed by and construed under the laws of the State of California, U.S.A., as applied to agreements entered into and to be performed in California, by California residents. The parties consent to the exclusive jurisdiction and venue of the state courts located in and serving San Mateo County, California and the federal courts in the Northern District of California. The parties also agree that any dispute arising between you and the Company shall be decided exclusively by a judge and not by a jury. The parties hereby knowingly and intentionally waive any right to a trial by jury that might otherwise exist.

By using this Website you agree that you will only bring a dispute against the Company solely in your individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding (“Class Action”). You also agree that you will not participate in any Class Action or other representative action with respect to any dispute with or against the Company.

Waiver and Severability

Failure by the Company to exercise any of its rights under, or to enforce any provision of, these Terms of Use, will not be deemed a waiver of forfeiture of such rights or ability to enforce such provision. If any provision of these Terms is held by a court of competent jurisdiction to be illegal, invalid or unenforceable, that provision will be amended to achieve as nearly as possible the same economic effect of the original provision and the remainder of these Terms will remain in full force and effect. By using the Website and/or accessing the services and thereby agreeing to the Terms of Use, you understand that you may be waiving rights with respect to claims that are at this time unknown or unsuspected, and in accordance with such waiver, you acknowledge that you have read and understand, and hereby expressly waive, the benefits of Section 1542 of the Civil Code of California, and any similar law of any state or territory, which provides as follows: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

General

You may not assign any rights granted to you or delegate any of your duties hereunder and any attempt to do so is void and of no effect. The Company may assign its rights and delegate its duties under these Terms of Use in their entirety in connection with a merger, reorganization, or sale of all, or substantially all, of its assets relating to these Terms.