Terms and Conditions
Terms and Conditions of Use
The following Terms of Use (“Terms”) set the terms governing your use of the content, services and functionality found at http://www.atelierwolff.com (the “Website”) owned and operated by Atelier Wolff LLC, a California limited liability company (“Company”, “us, “our” or “we”) and the purchase of products (“Products”) from the Website. Please read these Terms of Use carefully before you use this Website. Your use of the Website, including purchase of our Products, confirms your agreement to be bound by our Terms of Use and our Privacy Policy. If you do not agree to our Terms of Use and our Privacy Policy, you may not access or use the Website.
We may revise and update these Terms of Use at any time. All changes are effective immediately when we post them and apply at that time to access to and use of the Website. Your continued use of the Website constitutes your agreement to the revised and updated Terms of Use. Please check this page from time to time for changes as they are binding to you.
General Sale Terms
Prices. All prices on the Website are in shown United States dollars and are exclusive of sales tax and shipping and handling costs. We reserve the right to modify prices of Products shown on the Website at any time without prior notice. You will be charged the price displayed on the Website at the time of order, subject to the Products ordered being available. We reserve the right to cancel or reject an order for any reason, including but not limited to, the Product is not available, is incorrectly priced or incorrectly described.
Product Availability. All Products listed on the Website are offered for sale subject to availability. We will not be liable for the lack of availability of any Product and reserve the right to change the Products on the Website at any time without notice. Details about Product availability will be provided when you place your order, however errors may occur. In the case where a Product may not be available after you have placed your order, you will be contacted by email or by telephone and you will be invited to either select another Product as a substitute or cancel your order.
Payment. Payment is due upon placement of your order and all orders are payable in US dollars. Credit cards are the only method of payment accepted on the Website and the following cards are accepted: Visa®, MasterCard®, American Express® and PayPal. While you make payment by credit card you will be offered the option for us to retain your credit card information to make future purchases easier. The retention of your personal data is subject to our Privacy Policy.
All payments for purchases from the Website are subject to authorization checks from your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. We also conduct a routine pre-authorization check on your card and Products will not be shipped until pre-authorization has been successfully completed. Note that it is possible that your card issuer may charge you a handling or processing fee and that fee/s is your sole responsibility.
Your order will only be shipped when we have verified your payment method and received authorization to process your payment. Your credit card will be charged when you place your order.
Shipping
Products purchased via the Website may only be delivered to a physical street address. We do not ship orders to P.O. boxes or APO/FPO/DPO locations.
Products within the same order must ship to the same address and cannot ship to multiple addresses.
Domestic. All orders are shipped fully insured via UPS 2-day or overnight for a fee. It is not possible to specify an exact time deliveries take place, deliveries take place Monday to Friday, excluding bank and public holidays, approximately between the hours of 8am and 6pm. All orders require a signature on delivery and the posted shipping timeframe may vary from Product to Product. The posted shipping timeframe is contingent upon credit card approval and may be delayed should there be difficulties in obtaining authorization.
International. We do not ship outside of the continental United States of America. However, we will consider international shipping on a case by case basis. Please contact concierge@atelierwolff.com. (All international orders would therefore be subject to shipping charges, taxes, customs, duties and fees based upon the Product/s ordered. The recipient of the order would be the importer of record in the destination country and is responsible for all import duties, fees and taxes at customs.)
Product Specifications
We make reasonable effort to ensure that our Products are accurately displayed on our Website. However, Product information is included as a guide and photographs are illustrative. Variations between the Products and their photographs may occur due to technical limitations in color reproduction or image quality on your computer or mobile device and we cannot guarantee that your device will accurately display the true colors or other details of the Product/s you are purchasing. If you have questions about a Product, please contact us at concierge@atelierwolff.com before placing your order and we are happy to answer any questions, provide additional images if requested. However, we are not liable for any inaccuracies or errors in photographs or other graphical representations of the Products.
Returns and Refunds
Except for any Products designated on the Website as non-returnable, we will consider any item for return or exchange within 48 hours of receipt. All pieces will be subject to a quality control inspection and all pieces must have their original packaging intact and free from any and all damage or alteration. We reserve the right to refuse to accept a piece for return or exchange if it is determined to be damaged or altered.
All custom orders are deemed non-returnable as are all Products altered or modified at the customer’s request. ALL SALES ARE FINAL AFTER 48 HOURS.
To request a return, email concierge@atelierwolff.com or call +1 650 248 3543 and request a ‘Return Merchandise Authorization’ or “RMA’ number before shipping your product. No return will be processed without an RMA. Once we have authorized your return request, you will receive a pre-paid shipping label and instructions. Please ship according to the instructions. If you choose to ship using your own label you will be responsible for all shipping and handling charges and you assume all the risk of loss during shipment, so we suggest you fully insure and have proof of shipment and delivery. Refunds are processed within approximately 14 days of receipt of shipment back to the same payment method you used to make the original purchase and the cost of the return shipping will be deducted from the refund.
Limited Warranty
We warrant that the Products purchased from the Website will be free from defects in workmanship. Our responsibility for defective Products is limited to repair, replacement or refund as set forth in this warranty statement. This limited warranty statement gives you specific legal rights which may vary from state to state. In order to preserve this limited warranty, only Atelier Wolff can modify, repair or otherwise work on your Product.
Warranty Exclusions. This limited warranty does not cover any damages due to: transportation, storage, incorrect or improper use, alteration, modification, unauthorized repair, failure to follow product instructions or perform any preventative maintenance, normal wear and tear, external causes such as accidents, or other events or actions beyond our reasonable control.
Warranty Remedies. To obtain warranty service, call +1 650 248 3543 or email concierge@atelierwolff.com to obtain an RMA number. No warranty service will be performed without an RMA number.
Limitation of Liability. The remedies described above are your sole and exclusive remedies and our entire obligation and liability and any breach of this limited warranty. Our liability under no circumstances will exceed the actual amount paid by you for the defective Product that you purchased through the Website, nor will we under any circumstances be liable for any diminution in value, costs of replacement goods or services, consequential or incidental damages, punitive damages or losses, whether direct or indirect.
Goods Not For Resale or Export. You represent and warrant that you are purchasing Product from the Website for your own personal or household use only and not for resale or export.
General Legal Terms
Eligibility. Our Website is intended solely for users aged 18 years and older. By using this Website, you represent that you are aged 18 years or older.
Non-Commercial Use. You may only use this Website for non-commercial use and in accordance with these Terms of Use. Further, you agree that you will only use this Website in a lawful manner and in a way that might not damage our name or reputation. You will not create links to this Website from any other website; you will not scrape or store content of the Website on a server or any other storage device; you will not remove or modify any content of the Website or interfere with the correct functioning of the Website or its hosting servers.
Links from the Website. If the Website provides links to third party websites, they are provided for your convenience only. We have no control over the content or resources of those sites and accept no responsibility for them or any loss or damage that may arise from your use of them. If you decide to access any of the third party links available on this Website you do so entirely at your own risk and are subject to the terms and conditions of use of those third parties.
Content. We may change the content and format of the Website from time to time at our sole discretion.
Risk. Your use of the Website and associated services is at your sole risk. We make or give no representation or warranty as to the accuracy, completeness, correctness, reliability, quality, integrity, fitness for purpose or currency of any content on the Website, and to the fullest extent permitted by law, all implied warranties, conditions or any other terms of any kind are hereby excluded and we accept no liability or loss or damage of any kind incurred as a result of you or anyone else using the Website or relying on its content. Moreover, we cannot and do not guarantee that any content on this Website will be free from viruses or other code that may contain malicious, contaminating or damaging elements. It is your responsibility to install any and all appropriate IT security safeguards to meet your requirements as to the safety and reliability of website content.
Intellectual Property. All intellectual property rights in any content in the Website, including text, photographs and other images, graphics, videos, sound, trademarks and logos are owned by the Company and its licensors. Except as expressly set out below, nothing in these Terms gives you any rights in respect of any intellectual property and you acknowledge that you do not acquire any ownership or any other rights by utilizing the Website and/or the services. Further, you agree that you will not use, reproduce or display any intellectual property.
This Website and its content (“Content”) are copyrighted, and as such copyrights are owned by the Company. You are permitted to view, print and/or distribute the Content in hard copy from this Website provided that (a) you use the Content for your personal, non-commercial use only, (b) your use of the Content is not contrary to the Company’s interests, (c) you do not copy, use or place any Content on any network or other website for any purpose other than is contemplated by these Terms, (d) you do not change, modify, alter or create derivative works of the Content and (e) you include our copyright notice on all such Content as follows: Copyright 2019 Atelier Wolff LLC. All Rights Reserved.
Disclaimer. The Website may be unavailable from time to time for various reasons, including, but not limited to, maintenance or malfunction of computer equipment. We assume no responsibility for delays, interruptions, defects, errors, omissions or deletions arising from, or related to, in any way to communications line failure, operation or transmission or the alteration, theft, destruction or unauthorized access of or to user communications. Nor are we responsible for any technical or non-technical problems or malfunction associated with any hosting services, computer systems, servers or providers, telephone networks or services, computer or mobile phone equipment, software, failure of software due to Internet congestion or technical problems or in connection with the Website or services, including injury or damage to your or any other person’s computer, mobile phone, other hardware or software, related to or resulting from use of our Website or services. The Internet may be subject to security breaches and the Company is not responsible for any resulting damage to any person’s computer or other hardware or software from any security breach, or from any virus, bugs, tampering, unauthorized intervention, fraud, error, omission, interruption, deletion, defect, delay in operation or transmission, computer line failure or any other technical failure or malfunction. The Company makes no representation or warranty whatsoever regarding the accuracy, completeness, currency or adequacy of any information, facts, views, opinions, statements or recommendations contained on the Website. Reference to any product, process, service or publication of any third party by trade name, domain name, trademark, service mark, logo, manufacturer or otherwise does not constitute or imply its endorsement or recommendation by the Company.
No Warranty. The Company makes no warranty whatsoever regarding the suitability, functionality, availability or operation of the Website and/or its services. To the extent permitted by governing law, the Website and its services are provided on an “as is” basis, “with all faults” and “as available” and without warranties of any kind either express or implied, including, without limitation, warranties of title, merchantability, fitness for a particular purposes, non-infringement or those arising by statute or otherwise in law by a course of dealing or usage of trade. To the fullest extant permissible pursuant to applicable to law, the Company disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Company does not warrant that availability of the Website or that the functions contained in the services will be uninterrupted or error-free, that defects will be corrected, that the services or the hosting server/s will be free of viruses or other harmful components, or that the Website, services or server/s do not violate the intellectual property rights of any person or entity. The Company makes no representation or warranty that the Website or services or Products obtained through the Website will otherwise meet your needs or expectations.
Limitation of Liability. In no event will the Company, its affiliates or their licensors, service providers, agents, officers or directors be liable for damages of any kind under any legal theory, arising out of in connection with your use, or inability to use, the Website, any websites linked to it, any content on the Website or such other websites or any services or Products obtained through the Website or such other websites, including any direct, indirect, special, incidental, consequential, punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
Indemnification. You agree to indemnify, defend and hold harmless the Company, its affiliates, licensors and service providers and its and their respective officers, directors, employees, attorneys, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) arising out of your violating of these Terms of Use, or your use of the Website, including but not limited to, any use of the Website’s content, services and Products.